Privacy Policy
At New Orient Hotel Danang, operated at 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a reservation, or stay with us.
1. Information We Collect
We may collect personal information from you through various touchpoints, including when you make a booking, contact our team, subscribe to our newsletter, or use our on-site facilities. This includes:
Personal Identification: Full name, nationality, date of birth, passport/ID number, and gender.
Contact Details: Email address, phone number, and physical mailing address.
Booking & Stay Preferences: Arrival/departure dates, flight details, room preferences, special requests, and dietary requirements.
Payment Information: Credit/debit card numbers, cardholder name, expiration date, and billing address (processed via secure payment gateways).
Digital & Technical Data: IP address, browser type, operating system, referring URLs, and website interaction data collected via cookies.
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
Processing and confirming your room reservations, event bookings, and airport transfers.
Providing personalized guest services and fulfilling special requests during your stay.
Communicating important booking updates, pre-arrival information, and customer support responses.
Processing payments, issuing invoices, and preventing fraudulent transactions.
Sending promotional offers, newsletters, and marketing communications (only with your explicit consent).
Improving our website functionality, guest amenities, and overall service quality.
Complying with local Vietnamese laws, immigration requirements, and security regulations.
3. Data Protection & Security
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Electronic payment transactions are encrypted using Secure Sockets Layer (SSL) technology. However, please note that no transmission over the internet or electronic storage system is 100% secure.
4. Sharing Information with Third Parties
New Orient Hotel Danang does not sell or rent your personal information to third parties. We may share your data only with trusted partners under the following circumstances:
Service Providers: Authorized third-party vendors who assist us with web hosting, online booking engines, payment processing, IT services, and marketing campaigns under strict confidentiality agreements.
Legal Requirements: Government authorities, law enforcement, or immigration officials when mandated by Vietnamese laws or regulatory obligations.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze web traffic, and remember your preferences. You can choose to accept or decline cookies through your web browser settings. Disabling cookies may affect the functionality of certain website features.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data stored in our systems. You may also opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our newsletters or contacting us directly.
7. Updates to This Policy
New Orient Hotel Danang reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our team:
📍 Address: 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam
📞 Phone: (+84) 236 3828 828
📧 Email: info@neworienthoteldanang.com