Welcome to New Orient Hotel Da Nang. By accessing website neworienthoteldanang.com, making room reservations, or utilizing our services, you agree to comply with and be bound by the following Terms & Conditions. The website reserves the right to change, modify, add, or remove any portion of these terms at any time. Changes take effect immediately upon being posted without prior notice.
I. Governing entity & foundational policies
Operating entity: HUU THANH CO., LTD.
Enterprise code: 0400447057 issued by the Department of Planning and Investment / Department of Finance of Da Nang City on March 20, 2003
Legal representative: Mr. Pham Huu Quyen
Address: 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam
Phone: +84 (0) 236 3828 828 | Email: info@neworienthoteldanang.com
Public disclosure of operating conditions and transaction policies on neworienthoteldanang.com: Guests may refer to our Privacy Policy, Booking & Service Delivery Policy, and Payment & Refund Policy via the corresponding links located in the website footer.
II. Conditions and limitations of service provision
Service availability: Online booking services and customer support operate 24/7 throughout the year, including public holidays and Tet holidays.
Geographical scope: Accommodation, dining, meeting, and spa services are provided directly within the premises of New Orient Hotel Da Nang (20 Dong Da Street, Hai Chau Ward, Da Nang City).
Eligible guests: Serving all individual and organizational clients. Guests registering and completing check-in must be at least 18 years of age with full civil capacity.
Availability & quantity limits: Room and service availability depends on actual operational capacity at the time of booking. If a room category is fully booked, the system will display a "Fully Booked" notification. Guests may contact our Reservations Department directly via Hotline/Email for flexible assistance.
Promotional programs: Promotional information and discount codes (if any) are publicly disclosed on the website or sent via email/phone. Guests are responsible for checking and applying promo codes prior to finalizing payment confirmation.
III. Booking process and financial obligations
1. Online booking procedure
Step 1: Access neworienthoteldanang.com and select "Book Now".
Step 2: Choose check-in/check-out dates, number of guests, select your preferred room category, and click "Select".
Step 3: Enter complete guest details (Full Name, Email, Phone Number). Verify order details and total costs.
Step 4: Select your preferred payment method and complete the order. A Service Confirmation Email containing your Confirmation Number will automatically be sent to your email address.
2. Invoicing obligation & taxes
New Orient Hotel Da Nang fulfills all financial obligations to the State. Electronic invoices (VAT) are issued for all service transactions and sent to your email address in accordance with applicable laws.
3. Incidental charges
Room rates are publicly listed. Incidental services incurred during your stay (minibar, laundry, in-room dining...) are payable directly at the Cashier counter upon check-out.
IV. Rights and obligations of the parties
1. Rights and obligations of the hotel (Seller / Platform)
Service quality: Provide detailed, truthful information regarding each room category and service. Ensure services meet published quality standards. If provided services do not match the description, the hotel is responsible for assisting with room changes or appropriate adjustments.
System security: Implement firewalls, data encryption algorithms, and anti-malware software to safeguard the system from unauthorized intrusion, protecting business secrets and consumer personal data.
Transaction suspension / Refusal: The hotel reserves the right to refuse or cancel transactions if guests provide false, inaccurate information, or show signs of fraud.
Legal compliance: Cooperate with competent state authorities in providing transaction data upon written request for law enforcement investigations.
2. Rights and obligations of guests (Buyer)
Consumer rights: Receive complete information regarding services; freely select services and payment methods; have personal data protected and request complaint resolution.
Information provision & payment: Provide complete, accurate personal information (Full Name, Email, Phone Number) when transacting and settle all payments punctually.
Policy compliance: Comply with laws and hotel stay regulations. Do not use tools or software to interfere with or damage the data structure of website neworienthoteldanang.com. Violations will result in forfeiture of rights and legal processing.
Transaction termination: Guests have the right to cancel or terminate transactions in accordance with refund policies by notifying via official Hotline or Email.
V. Complaint handling procedure and feedback commitment
New Orient Hotel Da Nang commits to receiving and resolving all guest feedback and complaints regarding service quality and data privacy in strict compliance with Consumer Protection Laws.
1. Complaint reception channels
Guests may submit feedback/complaints via official channels:
24/7 Support hotline: +84 (0) 236 3828 828
Reception email: info@neworienthoteldanang.com
In person / Postal mail: NEW ORIENT HOTEL DA NANG | HUU THANH CO., LTD. - 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam.
2. Complaint resolution workflow
Step 1 (Reception): Customer Care Department receives information, records details including Confirmation Number, contact details, and feedback content.
Step 2 (Verification & Initial response): Management verifies system data, conducts actual checks, and sends an initial acknowledgment response.
Step 3 (Resolution): Management proposes a resolution scheme (negotiation, refund, room change, or service compensation) and sends an official written/email response. If a mutual agreement cannot be reached, the case will be referred to competent Arbitration or Court for resolution under Vietnamese law