This Privacy Policy explains in detail how New Orient Hotel Da Nang collects, uses, protects, and processes your personal data when you access our website or use our services.
New Orient Hotel Da Nang (operated by Huu Thanh Co., Ltd.) is committed to protecting your privacy and ensuring that your personal information is processed safely, transparently, and in strict compliance with the laws of Vietnam.
This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when accessing website neworienthoteldanang.com, making room reservations, or utilizing services at our hotel.
1. Purpose and scope of information collection
To utilize services on website neworienthoteldanang.com, guests may be requested to provide mandatory personal information, including:
Identity & contact details: Full name, phone number, email address, nationality, date of birth, gender, ID card/Passport number (for temporary residence registration as required by Vietnamese law).
Service & stay details: Arrival/departure dates, room category preferences, flight details, special requests (dietary preferences, event/spa service requests).
Payment details: Cardholder name, credit/debit card number, expiration date, and billing address (processed via encrypted secure payment gateways).
Digital data: IP address, browser type, operating system, and website interaction data collected via cookies to optimize user experience.
Guests are self-responsible for the accuracy, legality, and security of all activities conducted under their personal information and email. Guests must promptly notify neworienthoteldanang.com of any unauthorized use or security breaches for timely resolution.
2. Scope of information use
neworienthoteldanang.com uses personal information provided by guests for the following legitimate purposes:
Processing and confirming room reservations, dining, spa, airport transfers, and event requests.
Providing personalized services, customer care, and responding to inquiries during your stay.
Sending transaction updates, notifications, and pre-arrival guides between guests and neworienthoteldanang.com.
Processing payments, issuing financial invoices, and preventing fraudulent transactions.
Sending newsletters, promotional offers, and marketing communications (strictly with explicit guest consent).
Legal compliance: Fulfilling local temporary residence registration obligations, security procedures, and providing information upon official written requests from competent state authorities (Prosecution, Court, Police Investigation Agencies, Immigration Department) regarding illegal acts, if any. Apart from these cases, no third party has the right to infringe upon guest personal data.
3. Information retention period
Guest personal data will be securely stored on the system of neworienthoteldanang.com until a deletion request is submitted by the guest or as required by current laws. In all other cases, guest personal information remains strictly confidential.
4. Authorized entities accessing information
Guests agree that, when necessary, the following entities have the right to access and collect their personal information:
Management & Operations Team of website neworienthoteldanang.com (Huu Thanh Co., Ltd.).
Authorized service providers: Trusted partners supporting web infrastructure, Property Management System (PMS), online payment gateways, and IT services under strict confidentiality agreements.
Competent state authorities: Upon official written requests pursuant to Vietnamese law.
Complainants: In cases where the complainant proves that illegal actions or rights infringements originated from the guest (if applicable).
5. Data security measures
Guest personal data is stored and encrypted on secure server systems. Access is strictly restricted to designated authorized accounts (Website Administrators and Account Owners).
All online payment transactions and card data transmissions are encrypted using SSL (Secure Sockets Layer) technology adhering to data security standards.
We apply strict technical and organizational security measures to prevent unauthorized access, alteration, disclosure, or destruction of data.
6. Data controller and manager
Entity Name: HUU THANH CO., LTD.
Enterprise Code: 0400447057 issued by the Department of Planning and Investment (or Department of Finance) of Da Nang City on March 20, 2003.
Legal Representative: Mr. Pham Huu Quyen
Address: 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam
Phone: +84 (0) 236 3828 828
7. Methods to view and edit personal data
Guests have the right to request neworienthoteldanang.com to edit their personal information.
In case of complaints regarding personal data leakage to third parties, guests can submit feedback to Management via email: info@neworienthoteldanang.com. Upon receipt, we will verify the information, respond with reasons, and re-implement security measures for the guest.
8. Process for deletion, cancellation, or restriction of data processing
When requesting data deletion, cancellation, or restriction of processing, guests should send an official request from their registered email to: info@neworienthoteldanang.com.
The receiving department will verify the identity of the data subject and update, delete, or freeze data on the system as promptly as possible under applicable regulations.
9. Commitment to personal data protection
Guest personal data on neworienthoteldanang.com is strictly committed to confidentiality under this policy. Collection and usage are conducted only with guest consent, except where otherwise stipulated by law.
We commit not to use, transfer, provide, or disclose guest personal data to third parties without prior permission from the guest.
In the event of a server hacker attack resulting in data loss, neworienthoteldanang.com will promptly report the incident to investigating authorities and notify affected guests.
All online transaction records, including digitized invoices and vouchers, are strictly protected within the hotel’s secure data center.
Guests are required to provide accurate and complete personal details when registering/booking and assume full legal responsibility for them. We hold no liability for resolving complaints if initial personal information provided is inaccurate.
10. Complaint handling procedure
When discovering personal data being used for improper purposes or scope, guests may send formal complaints to:
HUU THANH LIMITED COMPANY.
Address: 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam
Phone: +84 (0) 236 3828 828
Handling timeline:
Confirmation sent to guest within 24 working hours.
Technical and operational verification conducted within 3 - 5 working days, followed by formal written/email resolution.