New Orient Hotel Da Nang (operated by Huu Thanh Co., Ltd.) sincerely thanks you for trusting and utilizing our online booking services at neworienthoteldanang.com. We hereby inform you of the detailed payment regulations and refund terms below:
I. Payment methods
Guests may select one of the following convenient payment options:
1. Direct payment at the hotel
Payment location: Front Desk / Cashier Counter - New Orient Hotel Da Nang.
Business entity: HUU THANH LIMITED COMPANY.
Tax code: 0400447057 (Issued by Department of Planning and Investment / Department of Finance of Da Nang City on March 20, 2003)
Legal representative: Mr. Pham Huu Quyen
Address: 20 Dong Da Street, Hai Chau Ward, Da Nang City, Vietnam
Phone: +84 (0) 236 3828 828 | Email: info@neworienthoteldanang.com
Procedure: Our cashier will collect the service fee directly based on the confirmed booking value and issue an official invoice/receipt.
Note: Please carefully check transaction details, booking information, and receipts before leaving the counter.
2. Bank transfer & international/local cards (ATM, Visa, MasterCard...)
Online payments can be processed via the integrated payment gateway on our website or through bank transfer to our official corporate account:
Account name (Account holder): HUU THANH CO., LTD.
Account number: 2003201096248
Bank: Agribank - Da Nang Branch
Swift code: VBAAVNVX
Transfer reference: Hotel code Booking code - Confirmation Number
II. Cancellation and refund policy
Cancellation and refund eligibility are applied flexibly depending on room category, rate plan, or promotional packages selected at the time of booking:
Flexible rate bookings: Cancellations made prior to the specified deadline (as detailed in your Booking Confirmation Email) will be considered for refund in accordance with hotel policy. Cancellations made after the deadline may incur a penalty fee equal to the first night stay or 100% of the total booking value, depending on applicable terms.
Promotional / Non-refundable rate bookings: Bookings under special promotional offers or non-refundable rate plans are non-changeable, non-cancellable, and non-refundable under any circumstances once successfully confirmed.
No-show policy: If you do not arrive on the scheduled check-in date without prior notification, all deposits or prepaid room amounts will be non-refundable.
III. Refund procedures
For eligible refund requests, neworienthoteldanang.com will process the refund following these 3 steps:
Step 1: Submit refund request
Contact our hotline (+84 (0) 236 3828 828) or email (info@neworienthoteldanang.com) with the following details:
Guest contact details (Full name, phone number)
Booking Confirmation Number and booked room category
Reason for cancellation/refund request
Other support requests (if any)
Step 2: Transaction verification
Once our Reservations Department verifies refund eligibility and responds, please provide a clear image of the bank transfer advice/receipt (clearly displaying the sender's bank account number).
Step 3: Refund execution
Our Accounting Department will verify, reconcile, and process the refund back to the original bank account used for the payment within 10 working days (excluding Saturdays, Sundays, and public holidays under Vietnamese regulations).